Privacy Policy

Last updated: 7 October 2025

Little Gumnut Speech is committed to protecting your privacy and managing personal information safely, respectfully, and responsibly.

We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs 1–11), and where relevant, state-based health records legislation.

1. What personal information we collect

We may collect:

Parent/guardian names and contact details (phone, email, address)
Child’s name, date of birth, and relevant developmental or medical history
Referral information (e.g. GP, paediatrician, or educator)
NDIS information (participant number, plan details if applicable)
Feedback and communication records
Website or online enquiry information submitted via forms
Audio, video, or image files provided as part of therapy, telehealth, or promotional activities (e.g. giveaway application videos – only with explicit consent)

2. How we collect personal information

We collect personal information:

Directly from you through intake forms, emails, phone calls, and therapy sessions
Via our website forms or social media platforms
From third parties with your consent (e.g. GPs, educators, allied health professionals)
Through promotions or giveaways, where you voluntarily provide additional information (e.g. eligibility questions, video submissions)

3. How we use your information

We use personal information to:

Provide and tailor speech pathology services
Communicate with you about appointments, goals, and progress
Coordinate care with other professionals (with consent)
Manage bookings, billing, and administration
Conduct service feedback and quality improvement
Assess eligibility and clinical suitability for participation in the First Words Academy Giveaway or other programs, in accordance with the Speech Pathology Australia Code of Ethics (2020)
Run promotions or giveaways that you voluntarily enter, in line with their respective Terms & Conditions
Comply with legal and regulatory obligations (e.g. child safety reporting, NDIS compliance)

We will not use your information for direct marketing without your consent.

Where consent is provided (for example, by ticking an optional consent box on a form), we may contact you with information or offers about our programs.

You may withdraw consent at any time by emailing hello@littlegumnutspeech.com.

4. Storage and protection

We take reasonable steps to ensure all personal and health information is kept secure, accurate, and up to date.

Information is stored using encrypted digital systems and, where applicable, locked physical storage.
Access is restricted to authorised personnel only.

If personal information is no longer required, it will be securely deleted or de-identified unless legal obligations require retention.

5. Disclosure of information

We may disclose personal information:

With your explicit consent
To professionals directly involved in your child’s care (e.g. teachers, GPs, allied health providers)
To NDIS plan managers or funding bodies (where relevant)
When required by law (e.g. child protection obligations, subpoenas, or court orders)
To trusted third-party service providers (e.g. Splose, Zoom, secure email systems) who assist with business operations and are bound by strict privacy and security requirements

We do not sell or rent personal information to third parties.

6. Access and correction

You have the right to:

Request access to the personal information we hold about you or your child
Request corrections if that information is inaccurate or outdated

Requests can be made by email to hello@littlegumnutspeech.com, and we will respond within a reasonable timeframe.

7. Website and cookies

Our website may collect basic analytics data (such as pages viewed or time spent on the site) through cookies or similar technologies.
This helps us improve our content and user experience.
You can adjust your browser settings to disable cookies if preferred.

8. Promotions and giveaways

If you enter a promotion or giveaway, we will collect only the information required to confirm eligibility and make a fair selection.

Participation is voluntary and subject to separate Terms & Conditions.

Health information provided during a promotion or giveaway will be treated with the same confidentiality and security as clinical records.

All data collected for these purposes is used in line with the Speech Pathology Australia Code of Ethics (2020) and Advertising Policy (2021), ensuring fairness, transparency, and ethical use.

9. Feedback, concerns, or complaints

If you have a question, concern, or complaint about how your personal information has been handled, please contact us:

Little Gumnut Speech
Email: hello@littlegumnutspeech.com

We take all privacy concerns seriously and will work to resolve them promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au | Phone: 1300 363 992

10. Legislative references

This Privacy Policy complies with the following frameworks and professional standards:

Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs 1–11)
Speech Pathology Australia Code of Ethics (2020) – Principle 3.4: Respecting Privacy and Confidentiality
Speech Pathology Australia Advertising Policy (2021) – Ethical advertising and use of client information
Competition and Consumer Act 2010 (Cth) – Schedule 2: Australian Consumer Law (Sections 18 & 29)
National Code of Conduct for Health Care Workers (2015) – Clauses on confidentiality and truthful representation
Relevant Child Protection Legislation (Queensland and Commonwealth)