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Privacy Policy

Last Updated: 29 July 2025

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Little Gumnut Speech is committed to protecting your privacy and managing personal information in a safe, respectful, and responsible manner. This policy outlines how we collect, use, store, and disclose personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

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1. What personal information we collect

We may collect the following types of personal information:

  • Parent/guardian names and contact details (phone, email, address)

  • Child’s name, date of birth, and relevant developmental or medical history

  • Referral information (e.g. GP, paediatrician, or educator)

  • NDIS information (participant number, plan details if applicable)

  • Feedback and communication records

  • Website and online enquiry information (if submitted via our contact form)
     

We only collect information necessary to provide speech pathology services to children and their families.

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2. How we collect personal information

Personal information is collected in a few ways, including:

  • Directly from you, via intake forms, emails, phone calls or during sessions

  • Through our website contact form or social media platforms

  • From third parties with your consent (e.g. GPs, schools, allied health providers)
     

We will always seek consent before collecting information from other sources.
 

3. How we use your information

We use personal information to:

  • Provide and tailor speech pathology services to meet your child’s needs

  • Communicate with you about appointments, goals and progress

  • Coordinate care with other service providers (with consent)

  • Manage bookings, billing and administration

  • Comply with legal and regulatory requirements (e.g. NDIS, Medicare)
     

We do not use your information for direct marketing unless you opt in, and you can opt out at any time.

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4. How we store and protect your information

We store personal information securely using encrypted digital systems and, where applicable, locked physical storage. We take reasonable steps to:

  • Keep data accurate, complete, and up to date

  • Protect it from misuse, loss, unauthorised access or disclosure

  • Limit access to authorised personnel only
     

If we no longer need your personal information, we will securely delete or de-identify it unless legally required to retain it.
 

5. Disclosure of your information

We only share your personal information:

  • With your explicit consent

  • With other professionals directly involved in your child’s care (e.g. teachers, GPs, allied health providers)

  • As required by law (e.g. child protection obligations or court orders)

  • With your NDIS plan manager or funding body, if applicable
     

We do not sell or rent personal information to third parties.

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6. Access and correction

You have the right to:

  • Request access to the personal information we hold about you or your child

  • Ask for corrections if that information is inaccurate or outdated
     

To request access or make a correction, please contact us (details below). We will respond within a reasonable timeframe.
 

7. Website and cookies

When you visit our website, we may collect basic analytics data (such as pages viewed or time spent on the site) via cookies or similar technologies. This helps us improve our services. You can adjust your browser settings to disable cookies if preferred.
 

8. Feedback, concerns or complaints

If you have a question, concern or complaint about how your personal information is handled, please contact us directly. We take your privacy seriously and aim to resolve any concerns quickly and respectfully.
 

Contact details:
Little Gumnut Speech
Email: hello@littlegumnutspeech.com
 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

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